Frequently Asked Questions

 

How long do I need to run my pool?

It depends on the time of year. A standard rule is to run your pool for one hour for every ten degrees of outside temperature. For example, if it is 90 degrees, you’ll want to run you pool for nine hours. Pools over 20,000 gallons may need longer run times.

What is the suggested alkalinity for my pool?

To calculate alkalinity, use the following formula:

Adjusted Alkalinity: Total alkalinity ppm - 1/3 cyanic acid ppm = adjusted alkalinity

pH Levels: pH 7.2 - 7.8 pH scale

Chlorine: 1 ppm - 3ppm

Calcium Hardness: 200 ppm - 400 ppm

Cyanuric Acid (Stabilizer): 20 ppm - 40 ppm

When should I clean my pool filter?

Most manufacturers of pool filters suggest cleaning your pool filter at least twice a year. For active swimmers or heavy pool debris, you may want to clean it more often.

How long do I need to wait to go swimming after a pool has been treated?

For normal service maintenance, you should be able to enter your pool in about three hours after treatment. For more aggressive service, such as shocking the pool, it is recommended to wait at least 6 hours. 

What does Shocking The Pool mean?

Shocking the pool is simply a way of adding chemicals to the pool to quickly raise the chlorine level and to kill any harmful pathogens and bacteria.

 

Do I need to be home to have my pool serviced?

All our service plans require a credit card to be set up on file with our accounting department. So, in most cases, you do not need to be home during a service call. 

Can you service my pool on the weekend?

Super Shark Pools does run service calls and we deliver product on Saturdays only.

Does Super Shark Pools do any kind of warranty work?

Yes. Super Shark Pools is an authorized warranty center for most major brands of pool equipment.

Can you install parts that I give to you?

Unfortunately, due to liability and warranty issues, Super Shark Pools is unable to to install whole goods provided by our customers.

If you have additional questions or would like to schedule a service appointment, please call us at (941) 225-3970 for more information. You can also contact us here on our site. Click here.